Returning your item(s) to us
If you decide to return your eyewear, please include your invoice or a letter with your name and order number and the reasons for returning the eyewear. Please also state whether you would like to exchange the item or request a full refund (excluding any returns or postage fees).
Please make sure to send your eyewear to the following address:
We recommend returning your goods via a courier or a Royal Mail service that requires a signature, such as Royal Mail Special Delivery. Please ensure that the return package is wrapped securely to avoid any damage. It is the customers’ responsibility to return the item(s) in perfect condition with its original packaging intact.
A time limit of up to 14 days from the delivery date is imposed for you to return your eyewear for a refund/exchange.
Christmas returns policy: Our extended Christmas returns policy on non bespoke (prescription) items is valid from 23rd October 2017. This means that you can now return online purchases up until 10th January 2018. Exclusions apply.
We only refund return postage fees if the eyewear you are sending back is faulty, or is the wrong model/colour from the eyewear you ordered. If we believe that your eyewear does not have a genuine manufacturing fault, we will not reimburse you for the return postage fees. We do accept prescription eyewear for exchanges/refunds however the cost of lenses and postage return fees will not be refunded.
Please note this policy does not apply to in store purchases. Please see in store or ask a member of staff for details.