Customer update during Covid-19
We remain open for customers on an appointment-only basis for the next four weeks.
Eye Examinations & in-store consultations
We are continuing to support our customers with an appointment-only service during the month-long lockdown. All of our optician services will be operating - eye tests, repairs, collection and dispensing/style advice. We will operate with our usual strict Covid-safe protocols and with strict controls on the numbers of people in the shop at any one time.
Please contact us to make an appointment on 0203 441 1955 or using our simple online booking system here.
Helping you while you stay home
We’ve made buying online really easy - our virtual try-on lets you see if glasses suit your face, without needing to leave your home. We also offer a full online prescription service, for both glasses and sunglasses. Simply choose your frame, add your prescription and check your PD (pupillary distance using our online PD meter). It’s really simple and can all be done from your laptop or mobile. If we already have your prescription on file you can select this option in the process.
Offer for Our Existing Customers
We’d like to offer a 20% online discount for all our existing customers using the discount code maverick20.
Our Staff Hygiene protocol
As many of our team as possible are working from home but those responsible for making up and dispatching your orders from Maverick and Wolf HQ are following strict hygiene protocols.
If you make an appointment to visit us in-store, there will be additional safety measures taken to protect both you and our staff that we will discuss with you in advance, including the use of masks, gloves, hand sanitisers and antiviral cleaning of glasses and equipment.
During this time we understand that it is not as easy to return your order to us in the normal way. That is why we have extended our returns period from 14 days to 30 days for all eyewear. We will also accept orders where prescriptions are over 2 years old where existing glasses are lost or damaged. We hope this makes your day a little easier!
For any more questions please contact our customer service team as they will be happy to help you from home via our live chat, email on [email protected] or call us on 0208 987 2404.